They consistently receive positive feedback, and we want to hire more of them.” â€” Manager, Telecom Management Company. They work primarily with small business clients, mostly in the IT industry. Lead Generators International is a business-to-business telemarketing firm that was founded in 1992. They generated a steady increase of lead generation and new business opportunities for the client. Leadium worked on Lead Generation for a startup incubator. They were always available for questions and feedback." The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more. Insights about top trending companies, startups, investments and M&A activities, notable investors of these companies, their management team, and recent news are also included. Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services. –Marketing Manager, SaaS Platform. This involves responding to both general inquiries and third-party clients. – Project Manager, E-Commerce Company. 60% of all US companies that use BPO services do so with Philippine-based offshore contact centers. For example, we have given them multiple lists of more than 1,000 people, and they seem to always get through them with a positive attitude and are asking for more people to call. With over three decades in the call center service industry, Five Star Call Center knows it all. But sometimes, these providers have an edge in one category over another. Overall, the client was impressed with Leadium's work. eCoast Marketing is a marketing agencies company based in Rochester, NH. But if you’re a larger organization that needs outbound calls for things like lead qualification, sales, payment reminders, or membership renewals, you’ll need a company that offers these extra services. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. They provide call center outsourcing, inbound voice, outbound voice, contact center software, and call center consulting. Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. "They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." - VP of Business Development, Hospital Consultancy Firm. SAS stands for Specialty Answering Service. OBPO is the #1 call center company in the Philippines, trusted by clients, specializing inbound, outbound, after sales service, voice, email or chat support, … "They're dedicated to making their customers like us as successful as possible. Signius offers call center services as well as answering services. It’s frustrating when this happens. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. –Customer Service Director, Products Business. Davinci Virtual Office Solutions provided call services for an energy company. But how do you know which one is the best? Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. "The vast majority of the time, we’re able to move forward with the leads they found." They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. We’re planning to start another project with Octopus Tech Solutions in the near future." Founded in 2014, this company has 13 employees. They also handle communication via email, web chat, and SMS. The company, founded in 2001, has a team of 100 people who specialize in voice services. I save an estimate of 40% of time and money." ARDEM Incorporated is a business process outsourcing firm based in Hillsborough, New Jersey with an additional location in India. This includes answering a variety of phone call inquiries from stakeholders. After extensive research, I’ve identified the five best customer call center services for you to consider. The team processed incoming calls for both local and national campaigns. , Inc. 5000: Hall Of Fame Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. You don’t want your customers to have this same experience. The client was impressed with the teamwork and organization that Vsynergize displayed throughout the project. “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. They specialize in voice services. These are some of the top features and benefits of using Go Answer as your call center service provider: All of your messages and voicemails are available from the mobile app. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. They delivered secure, consistent data management at a competitive price, especially given the quality of service. Go Answer supports multi-channel communication and ticketing for customer support inquiries as well. Teledirect also has specific solutions for reservations and managing leads. — Chief Commericial Officer, Digital Marketing Agency. Founded in 2005, Salesify's team of over 1,500 employees have over a decade of experience specializing in call center services. , in Business Services (2018) The client processes massive volumes of data from various sources and needed to make their system more efficient. Salesify provided a technology firm with customer support and call center services. “It's been working well, and every interaction with them is pleasant. Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. 31West is one of the top call center outsourcing companies in the USA. "They have the ability to handle a high capacity of work. Answering Service Care offers ongoing call center services for an IT technology and consulting company. Leave a Reply Cancel reply. 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